The Importance of Service Level Agreements in the Customer Service Industry

When you Google the term ‘SLA’ or ‘Service Level Agreement,’ you will come across many definitions beginning with contract or commitment or covenant. While it isn’t a contract in itself, it is an important part of a contract that includes mutually agreed upon terms between a company and their customers, ensuring the services provided meet certain thresholds (i.e., uptime, responsiveness, etc.).

This can include technical support services such as guaranteeing improved CSAT score, faster email response, or that 98% of customers calling in will receive First Call Resolution (FCR).

Why is it important?

In the customer service industry, an SLA functions as a blueprint of the service the provider guarantees to provide and can protect your organization’s assets and reputation, which is of utmost importance to your organization. Below are three reasons why your organization should have an SLA with its technical customer support services provider. Visit source to read more.

Contact Us:

Pathway Communications

Address: 95 Apple Creek Blvd.

City: Markham

State: Ontario

Zip Code: L3R 1C7

Phone: 416-214-6363

Email: anusha.parikh@pathcom.com

Green Data Centres: An Essential for Enterprise Success

A typical data centre requires air conditioning and cooling systems to protect the data and the servers. A company could be losing revenue because of the cooling costs associated with enormous, outdated server rooms. Hence, businesses should consider switching to eco-friendly server practices for cost savings and improved sustainability by trying green technology for data centre services. It saves money and reduces ecological footprint.

Here’s what your company needs to know about Green Data Centres.

What Is a Green Data Centre?

A green data centre refers to a data centre that uses sustainable practices to manage data. Often, this infrastructure transition includes cloud computing, which means that we don’t have to rely entirely on physical servers. Reducing the number of physical servers will reduce the amount of CO2 emissions put out into the atmosphere. Green data centres also employ other techniques, such as redesigned cooling systems to keep physical servers cool with sustainable methods. Visit source to read more.

Contact Us:

Pathway Communications

Address: 95 Apple Creek Blvd.

City: Markham

State: Ontario

Zip Code: L3R 1C7

Phone: 416-214-6363

Email: anusha.parikh@pathcom.com