The first step to holding real transparency between SAP users and Managed Service Providers (MSPs) is giving credit where credit is due. At Pathway, we don’t pretend that SAP is easy. It is a very complex software program with an all-inclusive set of integrated, cross-functional dealing processes. Its multi-layered application system is exactly what makes it so appealing to our clients because it promises to synchronize data simply and comprehensively for the user.
It was once necessary for a company to house an entire IT team amongst its internal staff, rendering the answer to all IT inquiries a tap on the shoulder away. But, in our new digital landscape, businesses have the option to outsource. Nowadays, it is more affordable to outsource rather than spend large amounts on hiring and training an internal team of varied experts. With a managed service provider, an SAP user does not have to identify the problem themselves and is connected to the expert at the root of the issue—just a phone call away.
SAP Is Complex – Communication Is the Key
Since outsourcing is now accessible and affordable, a new issue arises; lack of internal company communication. Unlike the guy at the IT desk down the hall, some managed service providers don’t act like they’re a part of your company’s team. They may even withhold specific documentation that they consider their intellectual property. Those managed service providers consider themselves independent from your business, but at Pathway, we understand that what your company needs in IT support is a teammate.
When working with a program as complex as SAP, we believe that communication is the key. We provide managed SAP support 24/7 so that your phone inquiries feel as easy as tapping the IT guy on the shoulder. Visit source to read more.
Contact Us:
Pathway Communications
Address: 95 Apple Creek Blvd.
City: Markham
State: Ontario
Zip Code: L3R 1C7
Phone: 416-214-6363
Email: anusha.parikh@pathcom.com
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