Is Your SAP Managed Service Provider Transparent?

The first step to holding real transparency between SAP users and Managed Service Providers (MSPs) is giving credit where credit is due. At Pathway, we don’t pretend that SAP is easy. It is a very complex software program with an all-inclusive set of integrated, cross-functional dealing processes. Its multi-layered application system is exactly what makes it so appealing to our clients because it promises to synchronize data simply and comprehensively for the user.

It was once necessary for a company to house an entire IT team amongst its internal staff, rendering the answer to all IT inquiries a tap on the shoulder away. But, in our new digital landscape, businesses have the option to outsource. Nowadays, it is more affordable to outsource rather than spend large amounts on hiring and training an internal team of varied experts. With a managed service provider, an SAP user does not have to identify the problem themselves and is connected to the expert at the root of the issue—just a phone call away.

SAP Is Complex – Communication Is the Key

Since outsourcing is now accessible and affordable, a new issue arises; lack of internal company communication. Unlike the guy at the IT desk down the hall, some managed service providers don’t act like they’re a part of your company’s team. They may even withhold specific documentation that they consider their intellectual property. Those managed service providers consider themselves independent from your business, but at Pathway, we understand that what your company needs in IT support is a teammate.

When working with a program as complex as SAP, we believe that communication is the key. We provide managed SAP support 24/7 so that your phone inquiries feel as easy as tapping the IT guy on the shoulder. Visit source to read more.

Contact Us:

Pathway Communications

Address: 95 Apple Creek Blvd.

City: Markham

State: Ontario

Zip Code: L3R 1C7

Phone: 416-214-6363

Email: anusha.parikh@pathcom.com

 

All About Carrier Neutral Data Centres and Its Benefits to Businesses

From cloud storage to web hosting, businesses rely on data services to keep things running smoothly. Decades ago, companies had to choose piecemeal from a variety of providers and assemble integrated data solutions depending on their needs. Carrier-specific data centres provide broadband connectivity that is affiliated with a singular network partner. This can limit the efficiency and growth of businesses. Better solutions for today’s companies are carrier-neutral data centre services.

What Are Carrier-Neutral Data Centres?

To offer ultimate freedom to its clients, a carrier-neutral data centre is entirely independent of network providers. This setup allows end-users to select their preferred connectivity option. In most situations, these data centre solutions are accessed by multiple telecommunications companies. No single ISP, or Internet Service Provider, owns or controls it. These carrier-neutral data centre services are also known as carrier hotels. Visit source to read more.

Contact Us:

Pathway Communications

Address: 95 Apple Creek Blvd.

City: Markham

State: Ontario

Zip Code: L3R 1C7

Phone: 416-214-6363

Email: anusha.parikh@pathcom.com

Significance of Compliance Certification to Businesses

Many businesses see compliance in opposition to growth and innovation. It’s true that compliance requires conforming to rules set out by external organizations. However, there are valuable benefits to be gained by adhering to regulatory expectations. IT compliance certification is essential for businesses that want to grow and maintain positive relationships with their customers and employees.

Defining Regulatory Compliance

Depending on the industry, IT compliance standards will vary. The governing entities that oversee the industry may have regulations about the type and frequency of reporting. For instance, some businesses are required to publicly post financial documentation that proves compliance. Other regulations may set out expectations for security protocols and data privacy for customer and client information. It’s the job of the business to demonstrate compliance, and one way to do this is with an IT security compliance certification. 

There are several industry-leading certifications. To demonstrate safe financial transactions, companies can get PCI DSS certified. Visit source to read more.

Contact Us:

Pathway Communications

Address: 95 Apple Creek Blvd.

City: Markham

State: Ontario

Zip Code: L3R 1C7

Phone: 416-214-6363

Email: anusha.parikh@pathcom.com

The Importance of Service Level Agreements in the Customer Service Industry

When you Google the term ‘SLA’ or ‘Service Level Agreement,’ you will come across many definitions beginning with contract or commitment or covenant. While it isn’t a contract in itself, it is an important part of a contract that includes mutually agreed upon terms between a company and their customers, ensuring the services provided meet certain thresholds (i.e., uptime, responsiveness, etc.).

This can include technical support services such as guaranteeing improved CSAT score, faster email response, or that 98% of customers calling in will receive First Call Resolution (FCR).

Why is it important?

In the customer service industry, an SLA functions as a blueprint of the service the provider guarantees to provide and can protect your organization’s assets and reputation, which is of utmost importance to your organization. Below are three reasons why your organization should have an SLA with its technical customer support services provider. Visit source to read more.

Contact Us:

Pathway Communications

Address: 95 Apple Creek Blvd.

City: Markham

State: Ontario

Zip Code: L3R 1C7

Phone: 416-214-6363

Email: anusha.parikh@pathcom.com

Green Data Centres: An Essential for Enterprise Success

A typical data centre requires air conditioning and cooling systems to protect the data and the servers. A company could be losing revenue because of the cooling costs associated with enormous, outdated server rooms. Hence, businesses should consider switching to eco-friendly server practices for cost savings and improved sustainability by trying green technology for data centre services. It saves money and reduces ecological footprint.

Here’s what your company needs to know about Green Data Centres.

What Is a Green Data Centre?

A green data centre refers to a data centre that uses sustainable practices to manage data. Often, this infrastructure transition includes cloud computing, which means that we don’t have to rely entirely on physical servers. Reducing the number of physical servers will reduce the amount of CO2 emissions put out into the atmosphere. Green data centres also employ other techniques, such as redesigned cooling systems to keep physical servers cool with sustainable methods. Visit source to read more.

Contact Us:

Pathway Communications

Address: 95 Apple Creek Blvd.

City: Markham

State: Ontario

Zip Code: L3R 1C7

Phone: 416-214-6363

Email: anusha.parikh@pathcom.com

Most modern businesses now rely almost completely on some form of technology to get things done. This means they need an IT support system that can ensure problems are kept at bay, and even if they arise, they can be rapidly solved. Some companies choose to manage IT support services in-house, but it’s now more common than ever for organizations to outsource this work to an external IT help desk.

Here are some of the benefits of outsourcing your IT operations to a trusted provider:

Benefit from Industry Experts

Unless your core business is related to IT, there’s a possibility that you don’t have staff representing a broad spectrum of industry expertise. Even if you have a few staff members, they may not be able to keep up with the rapidly changing technology. Outsourced IT help desk service providers hire diverse staff with expertise representing various aspects of IT. They keep up with the latest developments so that you can benefit from the latest industry knowledge. Visit source to read more.

Contact Us:

Pathway Communications
Address: 95 Apple Creek Blvd.
City: Markham
State: Ontario
Zip Code: L3R 1C7
Phone: 416-214-6363
Email: anusha.parikh@pathcom.com

Four Best Practices for Endpoint Management

As cyber and ransomware attacks continue, many organizations no longer respond quickly to endpoint threats as they should. For instance, around 30% of all known breaches are because of malware getting installed on the endpoints. Today, IT security is more important than ever, and there are several best practices your company should follow.

Best Practice #1: Protecting Your Endpoints

The endpoints are doors that can lead to some of your most important data. Endpoint devices can help hackers since they often can’t get into internal networks from the internet. Usually, next-generation firewall protection keeps them safe, and content delivery networks let you access the data in the cloud. Along with firewall, anti-malware and anti-virus software play an important role in keeping the network safe.

Hackers often have to have access that is near-physical. If you do not have proper IT security measures in place, hackers can get to your sensitive, valuable data without the employee or company knowing about it. 

Best Practice #2: Having the Least Privilege Access

Currently, the best practices of managed IT services involve giving your users as few privileges as possible. When a common user accesses the endpoint using an administrator’s credentials, it is easy for malware to get installed. You should make sure that each user can do their job, but you should give them the least privilege access rights. Many users will not need software installation rights.Visit source to read more.

Contact Us:

Pathway Communications
Address: 95 Apple Creek Blvd.
City: Markham
State: Ontario
Zip Code: L3R 1C7
Phone: 416-214-6363
Email: anusha.parikh@pathcom.com